2e2 records further wins for its NHS Assured Service Delivery platform

January 19, 2012

Newbury, 18 January 2012 - 2e2, Europe’s fastest growing ICT lifecycle services provider, has announced the addition of further London-based NHS organisations to its managed ICT services platform. In a series of contracts worth £4m; Haringey Community Services (now part of Whittington Health NHS Trust) and NHS North Central London Cluster will join the original members (Camden PCT, Camden and Islington NHS Foundation Trust and Islington PCT) to create one of the largest managed shared services offerings in the UK.

In common with all entities within the NHS, these organisations need to ensure that they are capable of delivering their services whilst focused on delivering efficiency savings. This win for 2e2 combines the disaggregation of the Barnet, Enfield and Haringey Health Informatics Services (BEH HIS) and the merger of commissioning services across the sector in the formation of the NHS NCL organisation.

The transfer of these organisations from their previous, internally managed, shared service was a result of the need to deliver a more efficient solution. This created a clear need for a new, flexible service to support their reorganisation within the NHS, as well as to provide an interim service to ensure continuity during the transition phase. In addition, there was a need to relocate the existing shared data centre as it was approaching the end of its lease.

2e2 has delivered a successful relocation of 160 servers to the new data centre which it helped to design and commission. In addition, 2e2 provided an interim managed service and Programme Management Office for continuity of service during this change. 2e2 will also deliver desktop management, server management and some network management services. The organisations will benefit from the existing 2e2 NHS Assured Service Delivery platform that combines 24x7x365 remote service desk and Network Operations Centre support with onsite desk-side and infrastructure support during normal business hours, to ensure that Trust employees are equipped and supported to do their jobs at all times.

2e2 and the NHS organisations have identified a number of benefits that will be realised from this migration. These include an expected reduction in operating costs, significantly improved client satisfaction and enhanced infrastructure availability. In addition, 2e2’s data centre and support architectures will deliver a flexible and scalable service mechanism that will underpin future business changes.

Commenting on the agreement, David Thomas, Deputy Director of IT for the NHS NCL Cluster said, “Having determined that we needed to wind up the management of our in-house service and move to an external supplier, we considered the options available to us. We selected 2e2 for a number of reasons; they were a proven, established, supplier with an existing service and they demonstrated that they had the flexibility to accommodate a broad range of requirements. We were also impressed by their in-house capability across all technology work streams as well as well as the skills of their existing NHS team.”

Adam Kamruddin, Head of Healthcare at 2e2 added, “This agreement is the second phase of our outsourced shared service, one of the first of its kind in the NHS. Our service delivery model and consumption based pricing, one of the cornerstones of our NHS Assured Service Delivery offering, provides predictable costs, delivers a scalable service and enables multiple organisations to join and benefit from a well-defined, high-quality, service.”

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