Diagonal has expertise in helping further and higher education institutions gain maximum benefit from using CRM to enhance their engagement with business.
Our template Microsoft Dynamics CRM solution for further education has been developed specifically to assist colleges introduce consistent business processes and associated management reporting to fully support their employer engagement activities. Developed in conjunction with FE Partnerships, the processes and document templates provided help ensure that colleges are fully able to meet the requirements of the Training Quality Standard (TQS) and employer responsiveness dimension of the Framework for Excellence.
The template generally meets a high degree of the employer engagement requirements of a college and can therefore be largely implemented “out of the box”.
For the more complex environment of universities we generally find that the template is really more of an accelerator that we can build upon rather than implement as is. There is usually therefore a longer period allocated to establishing the scope for a university implementation.
Further education
Our template Employer Engagement CRM solution for FE aims to:
- Turn leads in to committed business
- Maximise return on investment
- Automate employer interaction processes
- Build your evidence base for TQS
- Ensure better collaboration internally and externally
- Assist in matching training solutions to employer needs
- Provide powerful yet simple to use business intelligence
Higher education
For HE, we anticipate the need to extend our FE template solution to cater for a more complex organisational structure and broader set of requirements including:
- Project management and cost control
- Complex user authorisations
- More extensive workflows and alerts
- Extended marketing functionality and event management
- Integration with other applications
In addition to employer related applications, Diagonal is able to work with you to further develop your CRM solution to incorporate other scenarios such as; attracting and recruiting new students, managing admissions, student services case management, student records and alumni management.