Business Development Manager: I want business processes to be automated as much as possible to ensure that we all work consistently and efficiently.
Diagonal: Our solution comes with pre-built workflows that can be tailored to the specific business rules of your college. Using workflows and alerts means that people in your organisation will be automatically guided by the system to follow consistent processes. In addition, the solution includes subscription to EmployerEngage™ from FE Partnerships. This is an extensive library of template documents which cover all stages of the employer journey; all mapped to TQS and the employer engagement dimension of the Framework for Excellence.
--------------------------------------------------
Business Development Manager: I need to be able to change the way processes work as we evolve without the need to bring in expensive consultants.
Diagonal: Our Microsoft Dynamics CRM solution is easy to re-configure and workflows can be created or amended by trained staff without the need for coding. As part of the Diagonal implementation we will provide training not only in the use of the system but crucially how to adapt it to future needs yourself.
--------------------------------------------------
Business Development Manager: I need to ensure that we are building our evidence base to satisfy the TQS accreditation and re-accreditation requirements.
Diagonal: Our solution has the ability to plan and record all activities that are performed in relation to an opportunity, including satisfaction surveys and impact analysis. Activities include all methods of contact with the customer including meetings, phone calls, emails, etc. All activities are time and date stamped. In addition, the solution includes SharePoint functionality to hold all documentation created for the opportunity on the system and allows viewing it from within the opportunity record.