Wisdom Solution Accelerators for Local Government go to the heart of the key issues in the UK Public Sector today. Without having to replace existing business systems, they help local authorities to manage key processes in critical services areas to achieve:
- improved service levels
- cashable efficiencies
- reduced avoidable contact (NI14)
- channel shifting to the lowest cost method of providing citizen-centric services
Built on the Microsoft Dynamics CRM platform, Diagonal Solution Accelerators automate and manage processes, from the citizen portal to the contact centre and line of business systems all the way through to the back office and external agencies. At every stage feedback is automated and expectations set, eliminating failure demand and driving down the cost of customer interactions.
Diagonal Solution Accelerators for Local Government have been developed for enquiries relating to:
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Air Pollution
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Car Parking
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Cleansing
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Elections
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Environmental Services
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General Enquiries
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Housing
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Human Resources
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Noise Pollution
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Registrars
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Street Scene
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Technical Services
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Waste Services