Wisdom for Environmental Health - Fly Tipping process demonstrationA series of scenarios that demonstrate citizen interaction with a local authority, automatically integrating with the shared contact centre, line of business teams, the back office and external contractors. At every stage the citizen is kept informed, expectations set and avoidable contact reduced. Substantial cashable savings are achieved through end to end system and process integration.
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Adam Lane, a citizen, visits the website of his local authority to log a case |
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Harry Ellis, an agent in the contact centre, picks up the case and progresses it |
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Dave Richards, a field operative, performs a site visit |
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Harry Ellis passes the case on to a specialist |
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Helen Wilson, a specialist and a user of the Environmental Services application picks up the case |
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An external company receives a works order and performs some work |
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After the work has been completed Helen Wilson completes her part of the process |
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Harry Ellis now picks up the case again and completes the final stages |
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Adam Lane receives confirmation that all of the work has been completed |
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