Diagonal can build the support package tailored to your needs by combining services and commercial terms to build sustainable value and ongoing reduced cost.
Option 1
Incident or Time-based Support
To give you peace of mind...
Benefits at a glance:
- Dedicated global resource pool
- Guaranteed Service Level Agreements (SLA's)
- Assigned Client Manager
- Fixed cost
Option 2
Time & Materials Based Support
We are there when you need us...
Benefits at a glance:
- Only pay for what you use
- No upfront payment
- No obligation
- Use as a one time customer
- Rapid set-up and delivery
Option 3
Fully Managed Service
Be safe in the knowledge that everything is covered...
Benefits at a glance:
- Hardware provision and hosting
- Reduced costs
- Access to in-depth SAP expertise
- Flexible managed pricing models
- Resources flex to your needs
- Agreed SLA's and OLA's to deliver the service you need
Our contracts can be tailored to a simple "pay as you go" approach or as bundled services delivered within a flat monthly fee to include parameters such as:
- Number of incidents per month / quarter
- Number of days consultancy (either on-site or remote)
- Training, workshops and facilitation
- Fully outsourced support