Built on the Windows Workflow Foundation, Wisdom Workflow is a powerful Business Process Management and Reporting suite than lets you easily integrate people and systems with the content in Wisdom EDRM.
Business processes can be designed by people of all technical skill levels. Analysts can use the familiar Visio interface, developers can work on the same process in Visual Studio, and for the more casual user, there is a SharePoint process designer.
Key benefits of Wisdom Workflow
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Channel shifting to least cost method
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Reduced avoidable contact
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Multi-team working
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Escalations
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Automatic routing
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Process reporting
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Human to human and human to system workflow
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Non-technical design
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Microsoft platform
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Streamline operations
Wisdom Workflow automates your key business processes – customer transactions in every service department, document routing, records management, and internal processes such as expense approvals and holiday requests. Efficiency is maximised, quality improved and people are freed up to concentrate on their key responsibilities. Processes can be integrated from every customer contact point to line of business systems right through to the back office. Avoidable contact is reduced and customers are directed to the least cost method of dealing with you.
What was once done on paper is now handled through simple electronic documents and forms. Wisdom Workflow instantly and automatically routes the right documents to the right people at the right time, and nothing gets lost in the shuffle.
Policies, or rules, are built into the processes to ensure work won’t get stalled. Escalation, for example, will reroute a work item to another person if someone’s sick day or holiday is holding up the process.
Your work is done in less time and with fewer mistakes.