Telephony

2e2 was a pioneer of IP Telephony and has been Cisco’s leading partner for over a decade. We remain the only UK Gold partner to hold the prestigious Unified Communications Master accreditation, which sets us aside technically from our competitors. We support more than 200,000 IP Telephones across our customer base, so when it comes to telephony, you will be in safe hands. 

More recently we have become one of Microsoft’s strategic partners for Unified Communications solutions, and were one of the first to deploy the Office Communications Server (OCS) technology in the UK and the first to integrate OCS with CallManager in 2007

Some of our customers have asked us to align IP Telephony projects in support of flexible working initiatives or strategic accommodation reviews, where real estate is being consolidated. Others want telephony integrated into their business process applications, to make their operation more effective. Some customers ask us to own their messaging strategy, integrating email and voicemail platforms. Some wish to deploy mobile solutions, or want to understand how Microsoft OCS, Instant Messenger (IM) and presence can be best applied, perhaps identifying groups of users of common interest.

• Telephone Estate Management – Many organisations will, as a result of mergers and acquisitions, have inherited a range of telephony systems, spread across various offices and regions. 2e2’s ”Vocal” proposition delivers cost effective, enterprise wide integrated Internet Protocol (IP)Telephony.
• IP Refresh - 2e2 leads in building the modern infrastructure required for customers moving to a centralised contact centre. We help with the adoption of a data centre architecture using virtualisation and IP technologies to enable the consolidation of contact centre infrastructure on to a single platform. 2e2 will virtualise hardware and storage environments and retire assets at the right time to improve utilisation and reduce costs. Anecdotally, Gartner state that a centralised contact centre environment requires 7-12 % fewer agents, key when employee churn in this space can be as high as 25% per annum.

Whether building contact centres, meeting compliance regulations, encouraging mobility, helping call centre agents with the adoption of new technology, training call centre managers on how to manage people in line with achieving tough scorecard metrics or simply replacing an old PBX network our customers have one thing in common; they are making an investment in a platform on which they can improve the way in which they interact with customers and citizens.